Frequently Asked Questions

Below are some frequently asked questions, we hope they are helpful

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us

How to sell on

Manufacturers, Distributors and Retailers wishing to sell on All Mall Shops marketplace can sign up to be a professional sellers, use the link at the footer of this page "Sell on All Mall Shop" to register your interest in selling with us.

Usage of Personal information

All personal information that is used to identify any individual such as your first and last name, home address, email address or other contact information is kept private and secure. You can visit our web page without telling us who you are or revealing any personal info about yourself using private browsing. Any information you share we use to process and deliver your order. With your consent to use your information we can provide a more tailored and pleasant shopping experience

How we protect your personal information

We guarantee that your personal information is protected. We store your information on a secured server. Moreover, we use encryption keys to make your date unreadable to anyone without the correct key to decipher your information this is achieved using SSL encryption. all data submitted via the checkout process uses this method to ensure its safe. No credit card information is saved on our system. We do not share your personal information with any other third parties without your consent.

Changes to privacy policy

Please note from time to time the privacy policy may change or be updated, a notice will be communicated when these changes take place, you can also read and stay up-to date by reviewing the privacy and terms and conditions posted on All Mall Shop.

How can I change my shipping address?

By default, the last used shipping address will be saved. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.